Return/Exchange Policy

Returns and refunds policy

This policy explains how to return a product you bought from pitcheroflife.com, what we refund, how exchanges work, and what to do if your order arrives damaged or defective or the carrier confirms it was lost. It applies to orders placed after it was published on 25 October 2026. Orders placed before then are handled under the refund policy that applied when the order was placed; email cev@earthtrade.com if you need a copy of that policy.

Change-of-mind returns

  • You can return products if your return request reaches us within 10 calendar days after delivery.
  • The date we receive your return request is what counts, not the date you ship the parcel or the date it reaches us.
  • Pitchers can be returned even if you have used them.
  • Replacement filter cartridges can be returned only if they are unused and still sealed.
  • For other products, email cev@earthtrade.com before returning and we will confirm the condition we can accept.

How to start a return

  1. Email cev@earthtrade.com within 10 calendar days after delivery. Include your order number and tell us which products you want to return.
  2. We will confirm whether your return is approved and send you return instructions.
  3. Ship the approved products to the return address below. We recommend a tracked service. Email the tracking number to cev@earthtrade.com once the parcel is on its way.

Return shipping

  • You pay the postage to send a change-of-mind return to us.
  • If you are returning from a US address, you can instead ask us for a prepaid USPS return label. The label is optional. It costs $8, which you pay only if you ask for it. Nothing is charged or deducted if you do not ask for it.
  • If you paid for shipping on your original order, we refund that shipping cost when you return the whole order.
  • If you return part of your order, we refund a share of the shipping you paid, in proportion to the price you paid for the returned products compared with the price you paid for all the products in the order.

What we refund

  • For change-of-mind returns we deduct 30 percent of the price you actually paid for the returned products. Tax and shipping are not part of the amount the deduction is calculated on.
  • The deduction applies to full and partial change-of-mind returns, and it applies whether or not your original order shipped free.
  • Nothing is deducted for products you keep.
  • The deduction does not apply to exchanges, to products that arrived damaged or defective, to parcels the carrier confirms were lost, or to an Auto Ship renewal that was charged but not yet shipped. See the sections below.

When you receive your refund

  • We normally issue your refund within one to two business days after your approved return reaches us.
  • Refunds go to your original payment method. Your bank or payment provider then posts the refund to your account on its own schedule, which is separate from our processing time.

Exchanges

  • Exchanges: ask us within 30 days of the date you placed the order. Unused products in their original packaging, including replacement filter cartridges, can be exchanged. A product you have used can be returned under the change-of-mind rules above, within 10 calendar days after delivery, but not exchanged.
  • Email cev@earthtrade.com with your order number and the product you would like instead. We will confirm the exchange and send you instructions.
  • If the exchange is needed because of an error on our part, we cover the return shipping.
  • Otherwise you pay the postage to send the product back, or you can ask for the $8 prepaid USPS return label described above.
  • No deduction applies to an exchange.

Orders that arrive damaged or defective

  • If a product arrives damaged or defective, email cev@earthtrade.com within seven working days after delivery and include photographs that show the problem.
  • Your photographs and your email are all we need to approve the claim. You do not need to return the product.
  • You can choose a replacement sent at no shipping cost to you, or a refund of everything you paid for the affected product, including its share of any shipping you paid, worked out in the same proportion as described under Return shipping, with no deduction.
  • If your whole order is affected, you can choose a replacement of the whole order at no cost to you or a refund of everything you paid for it, including shipping, with no deduction.

Parcels lost in transit

  • If the carrier confirms that your parcel was lost in transit, you can choose a replacement at no cost or a full refund of everything you paid for the order, including shipping, with no deduction.
  • If your parcel has not arrived, email cev@earthtrade.com with your order number.

Auto Ship renewals

  • If a renewal payment has been processed but the shipment has not yet been sent, contact us at info@pitcheroflife.com or 808-425-0474 and we will cancel that shipment and refund the full amount charged for it, with no deduction. Tell us at the same time whether you also want to skip, pause or cancel future renewals.
  • Once a renewal has shipped, this policy applies to it as to any other order. See also our Auto Ship terms.

Return address

Life Sciences - Global Corporation
c/o NuTech Water
2330 La Mirada Drive, Suite 100
Vista, CA 92081, USA

Contact

Questions about returns, refunds and exchanges: cev@earthtrade.com.

Last updated: 25 October 2026.