Return/Exchange Policy

At Pitcher of Life, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a simple and fair return and exchange process. Please review the details below:

Eligibility for Returns

  • Returns are accepted within 30 days of the original purchase date.
  • Items must be unused, in their original condition, and in the original packaging.
  • A valid proof of purchase is required for all returns.

Exclusions

  • Used replacement filters are not eligible for return or exchange.
  • Items showing signs of use, wear, or damage will not be accepted.

Replacement Filters

  • Unused replacement filters can be exchanged.
    • Ship the item back at their own cost, or
    • Purchase a discounted USPS pre-paid return label from us.
    • If the exchange is due to an error on our part, we will cover return shipping costs.
    • If the error is on the customer’s part, they can either:

Return Fee

  • A 15% return fee will be deducted from the refund for all returned items, excluding defective or damaged products.
  • Customer must return the unused item to:
    Life Sciences
    Life Sciences c/o
    NuTech Water
    2330 La Mirada Suite 100, 
    Vista, Ca 92081.  
    Send the tracking number to:
    CEV@EarthTrade.com

Refunds

  • Refunds will be issued to the original payment method within 5-7 business days after receiving the returned item.
  • Original shipping costs are 30% of product cost, so this will be deducted from your refund.

Return Process

  1. Contact our Customer Support team at cev@earthtrade.com to initiate the return or exchange.
  2. Once approved, you will receive a Return Authorization (RA) number and instructions. Returns without an RA number will not be accepted.
  3. Pack the item securely in its original packaging and include the RA number inside the package.
  4. Ship the item back:
    • Use your own shipping method, or
    • Request our discounted USPS pre-paid return label for $8.

Defective or Damaged Items

  • If your product arrives damaged or defective, contact us at cev@earthtrade.com within 7 days of delivery.
  • For defective or damaged items, we will provide a pre-paid return label at no cost and offer a full refund or replacement.

Exchanges

  • Exchanges follow the same 30-day eligibility criteria as returns.
  • Unused replacement filters are eligible for exchange, as outlined above.

Additional Information

  • For any questions or concerns, please contact us at cev@earthtrade.com.
  • We recommend using a trackable shipping service to ensure prompt processing. Pitcher of Life is not responsible for lost or undelivered returns.

We strive to make your return and exchange process fair and transparent. Thank you for choosing Pitcher of Life for your hydration and wellness needs!